Terms of use

Terms of Use

Effective Date: 12/1/24

Welcome to Xclusive Materials’ website (“Website”), operated by Xclusive Materials, located in Miami, Florida, USA. By accessing or using this Website, you agree to be bound by the following terms and conditions (“Terms of Use”). If you do not agree to these Terms, please do not use the Website.

This agreement governs your use of our Website and the services provided through it. Please read these Terms carefully.


1. Website Purpose

The Website is designed for showcasing and selling tile products. It provides users with the ability to browse, create accounts, place orders, and check product availability. All services offered are subject to these Terms.


2. Eligibility

To use this Website, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.
  • Create an account with accurate and up-to-date information to place orders.

By using the Website, you confirm that you meet these requirements.


3. Account Creation and Responsibilities

When you create an account, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to terminate accounts or restrict access to the Website if these Terms are violated.


4. Product Information and Accuracy

While we strive to provide accurate product descriptions, images, and stock availability, we do not guarantee that all information is free of errors. Product colors may appear differently on different devices, and stock levels are subject to change without notice.


5. Orders, Payments, and Refunds

By placing an order on our Website:

  • You agree to pay the listed price and any applicable taxes or fees.
  • All sales are final unless otherwise stated in our Refund Policy.
  • Orders are processed within [insert timeframe], and shipping times may vary based on location.

For details on returns and refunds, please refer to our Refund Policy.


6. User Conduct

When using the Website, you agree not to:

  • Use the Website for illegal purposes.
  • Violate intellectual property rights, including copying product descriptions or images.
  • Upload malicious software or viruses.

We reserve the right to terminate access to the Website for any misuse.


7. Privacy

Your use of the Website is subject to our Privacy Policy, which governs how we collect, use, and protect your personal information. [Link to Privacy Policy].


8. Third-Party Links

The Website may include links to third-party websites. Xclusive Materials is not responsible for the content, accuracy, or practices of these external sites. Use third-party links at your own discretion.


9. Modifications to Terms

We may update or modify these Terms of Use at any time without prior notice. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms.


10. Limitation of Liability

Xclusive Materials is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or its content. This includes but is not limited to errors in product descriptions or delays in order processing.


11. Governing Law

These Terms of Use are governed by and construed under the laws of the State of Florida, USA. Any disputes arising from your use of the Website will be subject to the exclusive jurisdiction of the courts located in Miami, Florida.